1. Introduction
Humid Nectar ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller Information
3. Information We Collect
3.1 Personal Information You Provide
- Contact Information: Name, email address, phone number, postal address
- Business Information: Company name, job title, business requirements
- Communication Data: Messages, enquiries, and correspondence
- Marketing Preferences: Newsletter subscriptions and communication preferences
3.2 Information We Collect Automatically
- Technical Data: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, click patterns
- Cookie Data: Information collected through cookies and similar technologies
4. How We Use Your Information
We use your personal data for the following purposes:
- Service Provision: To provide business consultation services and respond to enquiries
- Communication: To contact you about our services and respond to your requests
- Marketing: To send newsletters and promotional materials (with your consent)
- Website Improvement: To analyse usage and improve our website functionality
- Legal Compliance: To comply with legal obligations and protect our rights
- Business Operations: To maintain records and conduct our business effectively
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: For marketing communications and non-essential cookies
- Contract: To provide services you have requested
- Legitimate Interest: For business operations, fraud prevention, and website analytics
- Legal Obligation: To comply with applicable laws and regulations
6. Information Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party companies that help us provide services (email providers, analytics)
- Professional Advisers: Legal, accounting, and business advisers
- Regulatory Bodies: HMRC, Companies House, and other regulatory authorities as required
- Legal Requirements: When required by law or to protect our legal rights
7. Data Retention
We retain your personal data for different periods depending on the purpose:
- Client Records: 7 years after service completion (legal requirement)
- Marketing Data: Until you unsubscribe or withdraw consent
- Website Analytics: 2 years from collection
- Contact Enquiries: 3 years from last contact
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data (subject to legal requirements)
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for consent-based processing
To exercise these rights, contact us at [email protected] or 020 7946 0958.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure website functionality and security
- Remember your preferences and settings
- Analyse website usage and performance
- Provide personalised content (with consent)
You can manage cookie preferences through our cookie banner and browser settings. For more information, see our Cookie Policy.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL encryption for data transmission
- Secure servers and data storage
- Regular security assessments
- Staff training on data protection
- Access controls and authentication
11. International Transfers
We primarily process data within the UK and European Economic Area (EEA). Any international transfers are made with appropriate safeguards in place, such as:
- Adequacy decisions
- Standard contractual clauses
- Certification schemes
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "last updated" date
- Sending email notifications for material changes
13. Complaints
If you have concerns about our data processing practices, please contact us first. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: